Refund Policy

Effective Date: July 13, 2023

This Refund Policy describes the guidelines and procedures for requesting refunds for courses and services provided by Insademy ("we," "us," or "our"). Please read this policy carefully before making a purchase. By using our services and accessing our courses, you agree to abide by this refund policy.

1. Course Refunds

1.1 Eligibility: Refunds may be considered for paid courses provided by Insademy. To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within 7 days from the date of purchase.
• You have not completed or accessed more than 15% of the course content.
• Your refund request must be made directly to Insademy's customer support team through the designated contact channels.

1.2 Non-Refundable Items: The following items are non-refundable:

• Courses purchased outside of Insademy's official website or authorized partners.
• Courses purchased through third-party platforms or marketplaces. Refunds for such purchases are subject to the policies of those platforms.
• Courses that have been fully completed or accessed beyond the specified threshold.
• Courses purchased during promotional or discounted periods explicitly stated as non-refundable.

1.3 Refund Process: To request a refund for a course, you must contact our customer support team at refund@insademy.com Please provide your purchase details, including the course name, purchase date, and reason for the refund request. We will review your request and respond within a reasonable timeframe.

2. Service Refunds

2.1 Eligibility: Refunds for services provided by Insademy, such as membership fees or access to additional features, will be considered on a case-by-case basis. Eligibility for service refunds may vary depending on the nature and duration of the service.

2.2 Non-Refundable Services: The following services are non-refundable:

• Services already provided or completed.
• Services purchased outside of Insademy's official website or authorized partners.
• Services explicitly stated as non-refundable at the time of purchase.

2.3 Refund Process: To request a refund for a service, please contact our customer support team at [insert contact information]. Provide your purchase details, including the service name, purchase date, and a detailed explanation of the reason for the refund request. We will review your request and respond within a reasonable timeframe.

3. General Refund Terms

3.1 Payment Method: Refunds will generally be issued through the same payment method used for the original purchase. If this is not possible, we may request additional information to process the refund.

3.2 Refund Processing Time: The processing time for refunds may vary depending on factors such as payment method, financial institution, and other applicable policies. We will make reasonable efforts to process refunds promptly, but please allow sufficient time for the refund to reflect in your account.

3.3 Dispute Resolution: If you are unsatisfied with the resolution provided by our customer support team regarding a refund request, you may be eligible to escalate the dispute through appropriate channels in accordance with applicable laws and regulations.

4. Modifications to the Refund Policy

We reserve the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review this policy periodically.

If you have any questions or concerns about this refund policy, please contact us at contact@insademy.com

Please note that this refund policy should be read in conjunction with our Terms and Conditions and Privacy Policy, which govern your use of our Platform and the collection and use of your personal information.